MoL sets timeframe to resolve employee’s grievance

The Ministry of Labor has issued a new decision that requires employers with fifty or more workers to have a system in place for registering complaints and grievances. This decision is based on the Labor Law and ensures that workers have the right to submit their complaints directly to the Ministry of Labor if necessary. The process includes submitting the complaint to the direct manager first, then to the employer or their representative if needed. If the employer does not respond within the specified time, the worker can submit a settlement request to the Ministry of Labor. Employers are also required to provide workers with an approved copy of this system.