The Chennai Division of Southern Railway introduced QR code enabled payment at Railway counters to promote digital transactions and reduce waiting times. However, Commercial Clerks are facing issues like slow network speed and payment failures, causing delays in ticket issuance and leading to arguments at booking counters. Some passengers are experiencing payment failures or money being debited without receiving tickets, resulting in missed trains. The Commercial Clerks Council of SRMU is condemning management for pressuring them to meet digital payment targets and suggesting exclusive counters for digital transactions to streamline the process.
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