During a recent council of ministers meeting, Prime Minister Narendra Modi stressed the importance of addressing public grievances promptly. He reminded his colleagues that they are in power because of the people’s support and urged them to ensure complaints are resolved effectively. PM Modi instructed ministers to not just pass complaints along but to follow…
The State Electricity Regulatory Commission has proposed a new amendment that requires every Kerala State Electricity Board office to establish an internal grievance redressal forum to address consumer complaints. During a consumer awareness programme, Commission member A.J. Wilson emphasized the importance of handling customer complaints efficiently and politely, addressing common issues like unresponsive phone lines….
Minister V Senthil Balaji visited the Minnagam consumer grievance center at TNEB headquarters to review complaint resolution measures. The center has 65 staff members and 176 personnel from distribution circles working round the clock. Since its establishment, Minnagam has resolved 99.80% of the 28,69,876 complaints received. Power outage complaints are promptly addressed and confirmed with…