India Orders Audit of Ola’s Service Centres After Consumer Complaints, Source and Document Reveal

Ola has received a notice from India’s consumer protection agency after 10,000 complaints about unsatisfactory after-sales services and inaccurate invoices. The heavy industries ministry has ordered an audit of Ola Electric’s service centers to ensure they are maintaining standards and honoring warranties. This audit could affect Ola’s eligibility for government incentives for promoting electric vehicles. Customers have been complaining about Ola’s after-sales service on social media, leading to a drop in sales. Ola has not responded to requests for comment. The company’s founder has been involved in a public spat with a comedian, bringing further attention to the issue.