Delta suit against CrowdStrike after IT outage caused cancellations

Delta Air Lines filed a lawsuit against CrowdStrike in Georgia for breach of contract and negligence after a software outage in July that caused 7,000 flight cancellations and cost the airline $380 million in revenue. The flawed software update affected computers running Windows and Delta claimed that CrowdStrike’s software created an unauthorized door in Windows. Delta CEO Ed Bastian expressed the need for full compensation for the chaos caused by the outage. CrowdStrike CEO George Kurtz apologized for the incident and committed to changing practices to prevent similar events. Microsoft discussed potential enhancements with CrowdStrike and other security software sellers. Delta is seeking damages to cover losses and punitive damages.