Resolved over 10,500 customer complaints: Ola Electric responds to CCPA show-cause notice

Ola Electric has successfully resolved over 10,500 customer complaints filed by the Central Consumer Protection Agency (CCPA) regarding poor after-sales service and delayed delivery of electric scooters. The company claims to have addressed more than 99% of the complaints, including issues with slow service, repairs, misleading marketing, spare parts availability, and service promises. To improve its after-sales service, Ola Electric has enlisted the help of global consulting firm Ernst & Young (EY) to revamp processes and manage spare parts for the next three months. Despite facing controversy and a decline in share prices, Ola Electric continues to push forward with plans to expand its service network and train third-party mechanics to address customer complaints.