Jim Cramer says AI’s real enterprise value lies in customer service

Jim Cramer believes that artificial intelligence is valuable in the business world because it can improve customer service by being polite, efficient, and able to provide accurate answers. While there is a lot of hype around AI on Wall Street, Cramer notes that it hasn’t yet resulted in significant economic changes for most businesses. However, he sees AI as a necessary expense for companies to stay competitive with their peers. AI can streamline processes and reduce the need for human employees in various industries, such as retail, food service, law, and healthcare. Overall, Cramer sees AI as a tool to make businesses more efficient and improve customer interactions.